Thank you for shopping with National Comfort. We aim to ensure that our customers are fully satisfied with their purchases. This Return Policy outlines the conditions under which returns are accepted, the process for returning items, and other relevant details.

Return Conditions

To qualify for a return, the following conditions must be met:

• Time Frame: Items must be returned within 14 days of receipt.
• Condition: Items must be in their original, unused condition with all original packaging, tags, and accessories.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items cannot be returned, including:

• Used or Damaged Items: Products that have been used, damaged, or altered are not eligible for returns.
• Missing Parts: Items that are missing parts or accessories that were included in the original packaging.
• Custom or Personalized Items: Items that have been customized or personalized.

Return Process

To initiate a return, please follow these steps:

1. Contact Us:

   • Call us: +92 316 7770370
   • Email us: nationalcomfortss@gmail.com
   • Address: 3 km, Saggian Bypass, Beside Al Karim Super Mart, Lahore

2. Provide Information:

   • Provide your order number, the item(s) you wish to return, and the reason for the return.

3. Receive Return Authorization:

   • Once your return request is approved, you will receive a return authorization number and instructions on how to return the item(s).

4. Pack and Ship:

   • Securely pack the item(s) in the original packaging and include all accessories, tags, and proof of purchase.
   • Ship the item(s) to the address provided in the return authorization.

Shipping Costs

• Buyer’s Responsibility: The buyer is responsible for all return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). The standard shipping cost is Rs. 300 across Pakistan.
• Safe Packaging: Ensure that the items are securely packaged to prevent any damage during shipping. We recommend using a trackable shipping service or purchasing shipping insurance.

Refund Process

Once we receive your returned item(s), we will inspect them to ensure they meet the return conditions. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 15 working days.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Cancellations

• Before Shipping: Orders can be canceled before they are shipped. Contact our support team as soon as possible to cancel an order.
• After Shipping: Once an order has been shipped, it cannot be canceled. Please follow the return process outlined above.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs, in such cases.

Contact Us

For any questions or concerns regarding our return policy, please reach out to us:

• Call us: +92 316 7770370
• Email us: nationalcomfortss@gmail.com
• Address: 3 km, Saggian Bypass, Beside Al Karim Super Mart, Lahore

We appreciate your business and strive to ensure your complete satisfaction with our products and services.